FREQUENTLY ASKED QUESTIONS

  1. What is the price of a shoe lift modification?
  2. How long till I have my order finished and returned to me?
  3. Do I need a prescription?
  4. Do you accept insurance payments like Medicaid or Medicare?
  5. What is the method used to modify my shoe and correct my leg length difference?
  6. I understand you offer free shipping and handling on your service, how do I qualify?
  7. What type of shoe works best with your service? Are there any shoes you cannot do and I should stay away from?
  8. Where is American Heelers located and what is the company history?
  9. I have a very large leg length difference, is there a shoe lift size you cannot do?
  10. I have considered using heel inserts and internal shoe lifts to compensate for my leg length difference, do you sell inserts?
  11. I am a motorcyclist and my stature in size makes it difficult to reach the controls when I ride, do you modify motorcycle boots for this purpose?
  12. Do you install caliper plates or do other type of shoe modifications?
  13. Can you add shoe lifts and heel lifts to my golf shoes?
  14. Can you add shoe lifts and heel lifts to my football or soccer cleats?
  15. Can you add shoe lifts and heel lifts to my child’s shoes?
  16. Do you install lateral wedges?
  17. My shoe was adjusted locally by an inferior craftsman, can you redo this shoe with your magic touch?
  18. I had a procedure which changed my leg length difference, can you remove and restore my shoe to original condition?
  19. Do you provide your service outside the United States of America?
  20. Can you build up a shoe less than ½”?

What is the price of a shoe lift modification?
Modifications of up to ½” are $68.99, up to 3/4" are $79.98, and up to 1" are $89.97. Up to each additional ¼” is an additional $14.99. Shoe lifts modifications of 3” or more given discounts.

How long till I have my order finished and returned to me?
Starting the day American Heelers receives your shoes at our lab you can expect your order to be returned to you US Postal Priority Mail in no more than 1 week. Specialty shoes like cycling shoes, ice skates, ski boots, and golf shoes may take 2-3 additional business days to return.

Do I need a prescription?
No you do not. You simply need to know and decide what exact shoe lift size build up you require. You will convey this information to in a short order form provided and return it to us with your shoes.

Do you accept insurance payments like Medicaid or Medicare?
American Heelers currently does not accept direct reimbursement from medical insurance companies. Our price is low and competitive so most of our customers can afford to pay out of pocket. We do however provide detailed receipts to our customers who can submit a claim on their own to their insurance companies.

What is the method used to modify my shoe and correct my leg length difference?
We at American Heelers have hundreds of thousands of shoes worth of experience under our belts and over the years have perfected the craft. Unlike your local cobbler or prosthetic company who do a shoe mod very seldom we tackle hundreds of shoes of all styles every day and only we have the experience to do this work the right way. We start by very carefully splitting the sole with a precision hand cut. We then add the build up custom to the exact size you specify. We will then reattach the original sole bottom from your shoe so you are gong to be walking on the original tread as the shoe was designed to be worn. This is important so your feet do not notice the difference. One of the last steps is to smooth and finish around the shoe so the crepe material we added is flush and contiguous along the shoe edges. We add dye and color where necessary to complete the finished look and to make the modification as least noticeable as possible. Every shoe is different however and requires just the right touch to perfect.

I understand you offer free shipping and handling on your service, how do I qualify?
If your shoe lift modification size is over 1” American Heelers will pay for the shipping and handling costs going both ways when using our service. All other order of two or more shoes, sent together in one order, are also included in our free shipping program.

What type of shoe works best with your service? Are there any shoes you cannot do and I should stay away from?
Our craftsmen have so much experience that there is literally no shoe we have not done a shoe lift on. Our motto is “whatever the customer likes to wear and is most comfortable in is the shoe we can do for you”. We can do running shoes, boots, tennis shoes, sandals, children shoes, golf shoes, cycling shoes, and the list goes on.

Where is American Heelers located and what is the company history?
Our state of the art shoe lab is located in Cleveland, OH. Our company is very proud of the quality of the work we put out and you can read personal recommendations and feedback in our customer feedback page. Our company roots go back over 100 years. In recent years our business has changed alongside the advancing technologies and globalization felt around the world. We have customers in Asia, Europe, Africa, and South America.

I have a very large leg length difference, is there a shoe lift size you cannot do?
We have done shoe modifications as large as 5”. There is no size we cannot do. We even do our lifts to the exact millimeter as specified by our customers.

I have considered using heel inserts and internal shoe lifts to compensate for my leg length difference, do you sell inserts?
Many of our customers began using shoe inserts and heel inserts. The common thing we hear from these people is that this is a very uncomfortable and painful solution to leg length differences. The inserts move around inside the shoe under the foot causing discomfort and pain.

Heel lift inserts also have an inherent limitation. Shoe cavities only have so much room to accommodate the foot, they are usually tight and there is no extra room to add an insert inside the cavity of the shoe. Thus any leg length difference of more than ¼" must be handled through external shoe sole modification and not insert.

I am a motorcyclist and my stature in size makes it difficult to reach the controls when I ride, do you modify motorcycle boots for this purpose?
We cater to this market and have many clients like you. We modify the sole of both the left and right motorcycle boot, usually about 1” to 1.5”, this accomplishes the goal of riding more comfortably.

Do you install caliper plates or do other type of shoe modifications?
Yes we install caliper plates for people who require braces need to be fastened to the shoe. This is a custom job please contact us to discuss.

Can you add shoe lifts and heel lifts to my golf shoes?
Yes we do very many golf shoes and do all brands and styles. We do not promise but we like to think we will lower your handicap after this modification at least two strokes.

Can you add shoe lifts and heel lifts to my football or soccer cleats?
This is a popular service with our youthful customers. We do many football and soccer cleats for parents with children in these sports. In fact we do all types of children shoes.

Can you add shoe lifts and heel lifts to my child’s shoes?
Yes we modify shoes for infants and children.

Do you install lateral wedges?
Wedges in shoe modifications are a very effective tool to aid and prevent the rolling of an ankle to the inside or outside of the shoe. Many of our customers require a lateral wedge for this purpose and we are happy to accommodate this request.

My shoe was adjusted locally by an inferior craftsman, can you redo this shoe with your magic touch?

Yes we can redo the work of others and can replace the lift to the new size you request. In cases of a change in leg length we can add or subtract a shoe lift size to your shoe and accommodate your new size requirement.

I had a procedure which changed my leg length difference, can you remove and restore my shoe to original condition?
Yes we can remove and restore the shoe to close to original condition. The price of this service is $39.99

Do you provide your service outside the United States of America?
Yes, American Heelers is an internationally recognized provider of shoe lift modification and elevation. We have customers on every continent. If you are looking to use our service from a country outside the United States the most sensible way to use our service is to buy shoes online from a US company with free shipping and have them ship the shoes directly to us at American Heelers 24000 Mercantile Road Ste. 14, Beachwood, OH 44122. This way you are only going to pay for shipping one way internationally. There is a shipping and handling charge based on location of Country on all international orders.

Can you build up a shoe less than ½"?
Yes we do all our lifts custom to size even to the exact millimeter; no leg length difference is too small or too large.